Frequently Asked Questions
What are your imprint colors?
See "Imprint Colors" link to see all colors available.
What are your imprint areas?
Imprint areas are designated with each item.
What ink colors are available in pens?
Ink colors are available with each item. We offer black, blue and colored inks.
What are your current specials?
See link on website for current specials.
What is your least expensive pencil?
International Pencil, Round #2, Brass-colored ferrules, red eraser.
Do you have a rush fee on items that are not offered under the standard rush services?
Call your account rep for product determination. Rush fee of $40 would apply.
How are your pencils packed?
Round 100 per box, Hexagon 144 per box/ Carpenter and Jumbo 50 pencils per box.
How are your pens packed?
See pen pages for packaging counts and weights.
Can we get other core degrees besides #2?
Our Abert pencil line carries #1, #2, #2-1/2, #3, #4.
Do you provide a shipping estimate?
See link on the individual items for your shipping quote.
Is there lead in a pencil?
Pencils cores are not lead, they are graphite and clay.
Can you put erasers on colored lead pencils?
Colored lead pencils are a wax based lead and do not erase.
Can you put different ferrule color on a Jumbo pencil?
No - only brass-colored available.
What are your reorder fees?
No screen or set up fee.
What are your set up fees?
Pencils - 1 or 2 color at no charge -Screen charges apply for 3-6 colors.
What are your Screen Charges for pencils?
Pencils - 1 or 2 color at no charge -Screen charges apply for 3-6 colors.
What are your Screen Charges for pens?
No Screen or set up fee for pens.
Can you do back to back printing?
Yes on pencils; Pens would have to be determined per item. Call for more information.
Can you do a custom pen color?
Call your account representative for research.
How do I set up an account?
Contact credit@shepenco.com to set up an account.
