Acknowledgements
Factory acknowledges all orders via facsimilie or e-mail. Examine acknowledgements immediately and contact factory promptly to correct any errors.

Artwork
Artwork requiring clarification or redrawing, for which production ready art was not supplied incurs an art charge. On charges above $25.00(C) customer will be notified. Artwork is returned upon request. Factory maintains files of art for three years from original order date. Clear black and white photographs may be reproduced as screens on pencils - $35.00(C). Photographs returned on request with order. Excessive copy such as a sports schedule is available on round pencil barrels only. Add $20.00(C) per order. Union Bug: Not available.

Assorted Styles
All colors are not necessarily available. Orders requesting more than one type of item or imprint may require more than one setup and printing run. The quantity of each item or imprint type determines the unit price of each.

Blank Merchandise
Use end-quantity pricing for each product type when ordering unimprinted.

Change of Copy

Pencils: $12.00(C) per change.
Pens: No Charge

Change of Ink or Foil

Pencils: $12.00(C) per change.
Pens: No Charge

Copy Layout
See catalog pages for limits of imprint area of each item. When possible, factory follows specific layout instructions on order; otherwise, factory uses best judgment. Fonts: Factory will set type as closely as possible to order specifications. Available fonts include the following: Copy: All copy set reading left to right unless otherwise specified.

Co-op or Large Quantity Orders
Contact Factory for quotation and other details.

Copy Proofs
Submitted only upon request.Paper proof: $15.00(C). Product proof: $50.00(C). Each subsequent proof incurs a proof charge.Corrections, alterations of copy: There is no charge for changes received within two working days from the date the order is received: no changes may be made after that. Corrections or cancellations after screen is made:$40.00(C). Proofs must have approval from customer before proceeding with order. Delays will change ship dates.

Custom Barrel Colors

Pencils: Special colored barrel finishes are available in quantities of 15M (minimum) at no additional charge. Contact factory for availability and production times. Corporate or PMS colors matched as closely as possible. Exact matches not guaranteed. Stock pencil colors listed on catalog pages for each pencil.Pens: Stock pen colors listed on catalog pages for each pen. Contact the factory for the minimums for custom pen barrel colors. Custom pen orders cannot be cancelled after receipt by the factory.

Electronic Art
Electronic art may be sent on diskette or e-mailed when saved in the following formats:

•EPS (Encapsulated PostScript) 3 1/2" floppy diskette or CD
•Types of files: .eps, .tiff, or .ai formats converted to outlines/curves
Programs
(MAC only):
    •Adobe Illustrator 9.0
    •Adobe Photoshop 4.0
    •QuarkXPress 4.1
(PC only):
    •Corel Draw 9.0 (PC only)

Multi-Color Printing
Pencils: For more than three colors call factory for quote.

Packaging Options

    •Pencils:Click here for pencil packaging options.
    •Pens: See individual Pen Pages.

Pencils Cost of Screens

•Stock cuts; bands, borders, slogans and cuts shown in the Augustine "Blue Book" are available without any additional charge. Customer’s screens from suitable artwork are invoiced at cost:

Average cost:
    •1-color screen - $20.00(C)
    •2-color screen - $35.00(C)
    •3-color screen - $50.00(C)
    •4-color screen - $75.00(C)
    •5-color screen - $100.00(C)
    •6-color screen - $150.00(C)
Exact repeats and typesetting no charge.

Pencil Leads
Catalog pages show degrees of lead available for each point. #1 Soft, #2 Medium, #2 1/2 Firm, #3 Hard, #4 Extra Hard. If not specified #2 lead will be supplied. Orders may specify more than one lead degree. Special pencil leads are available; test scoring, radiographic film, chalk and inedible, china marker yellow & white projection scoring pencils and 367 bowling black lead pencils. Contact factory for details.

Pens Cost of Screens
No Charge

PMS Ink Color Matching
Add $20.00(C) per color. Note: color may imprint differently on colored barrel.

Production Time
Reference each product page for specific production schedules. Production time begins when suitable art and complete purchase order reaches factory and credit has been established or payment has been received. Normal production time varies with the product and the season. Please take note of the expected shipping date on the acknowledgement form. Custom orders require factory confirmation

Quantities
Intermediate quantities: An order between two catalog quantities will be prorated at the lesser quantity price. Less than minimum:-Pencils or Pens: Orders for less than minimum quantity shown in the catalog will be billed at the minimum price plus $60.00(C) per order. Absolute minimum is one-half published minimum. Less than minimum exceptions: Create-A-Pencil,Golf,Color Packs and Sets. Overruns/Underruns: Orders are subject to 5%overrun or underrun.Factory attempts to ship exact quantity.

Returns or Claims
No returns or claims accepted for replacement or credit without advance, written authorization from factory. All requests must be submitted within 30 days of shipment.

Rush Service
Contact factory.Standard shipping-every attempt will be made to accommodate orders requested for shipment in less than the normal published delivery time. Special Rush service available on selected items: see table of contents icons for special rush items and catalog pages for details. The complete order and art must be received at the factory by 12:00 PM (Noon) Central Time. All rush orders are subject to credit approval.Even Faster—“SOS ” Shepenco ’s Outstanding Service / Same Day Service—Available on International Pencils, Monterey Pens & Stick Pens.for more details.

Sharpening and Custom Lengths
See catalog pages for sharpening details.
Note: Sharpened pencils may become contaminated with graphite dust during shipment especially on light-colored pencils, the result of sharpening. The factory exercises every precaution in packing and shipping, but cannot be responsible should contamination occur.

Shipping
Factory makes every effort to meet your requested ship date and method specified on order. However, we cannot be held responsible if carrier delays delivery. All prices are F.O.B. factory. Shipments are sent freight, pre-paid unless otherwise specified. A small insurance charge is applied. Split shipments: Catalog per M prices covers the initial shipment; add $10.00(C) for each additional release(s). Drop shipments: Pencils: Catalog per M prices covers one shipment.. Add $10.00(C) for each additional shipments. Pens:No charge for drop shipments. Factory uses plain labels. C.O.D. shipments: Add $40.00(C) per carton. For your convenience, we can use a valid 3rd party billing number for freight charges. There is an accomodation fee of $10.00(C) per order for this service.

Stock Imprint Colors
Standard Imprint Colors are as follows:
Reflex Blue, Yellow - PMS 116, Black, Dark Green PMS 3302, Orange - PMS 165, White, Green PMS 348, Fire Red, Grey - PMS 430, Teal - PMS 320, Pink - PMS 231, Brown - PMS 476, Purple - PMS 527, Rhodamine Red, Gold - PMS 873C, Voilet, Maroon - PMS 201, Metallic Silver 877.

Note: Color may print differently on colored barrel. Many stock foil colors are available for hot stamping imprints on round and hexagonal pencils.
Note: When imprint color is not specified, factory uses best judgment

Warranty
All pen products are guaranteed against mechanical failure. Mechanically failed products must be returned to the factory for inspection.

*Imprints shown in catalog are examples of printing. Shepenco claims no ownership or endorsement by these companies.