General Information

Table of Contents


Factory acknowledges all orders via e-mail. Examine acknowledgments immediately and contact the factory promptly to correct any errors.


Artwork requiring clarification or redrawing for which production-ready art was not supplied incurs an art charge of $25.00(G) customer. Artwork is returned upon request. Factory maintains files of art for up to three years from the original order date. Union Bug: Not available.


Assorted Color Orders 

Assorted orders that do not specify item color will be chosen at the plant's discretion. Orders requesting more than one type of item or imprint may require more than one setup and printing run. The quantity of each item or imprint type determines the unit price of each.

Blank Merchandise 

Use end-quantity pricing for each product type when ordering not imprinted.

Change of Copy, Ink, or Foil 

Pencils: $15.00(G) per change, 500 minimum per run Pens: $15.00(G) per change, 250 minimum per run

Copy Layout 

See catalog pages for limits of imprint area of each item. When possible, the factory follows specific layout instructions on order; otherwise, the factory uses the best judgment. Fonts: Factory will set type as closely as possible to order specifications. All copy set reading left to right as a right-handed imprint unless otherwise specified.


Copy Proofs 

Submitted only upon request. No Charge for first electronic proof. Each subsequent electronic proof: $15.00(G) per proof. All approvals and changes must be confirmed in writing. Product proof: $60.00(G) plus shipping. Virtual proof: $15.00(G). Proofs must have signed approval from the customer before proceeding with the order, delays will change ship dates. The ship date will start after PROOF APPROVAL for Catalog quantities and Standard Production Items. Specialty items will require extra time, call the factory for the ship date. 

Custom Barrel Colors 

Pencils: Special colored barrel finishes are available in quantities of 15M (minimum). Contact the factory for availability and production times. Corporate or PMS colors matched as closely as possible. Exact matches not guaranteed. Stock pencil colors listed on catalog pages for each pencil.

Pens: Stock pen colors are listed on the catalog pages for each pen. Contact the factory for the minimums for custom pen barrel colors. Custom pencil or pen orders cannot be canceled after receipt by the factory.


PMS Imprint Color Matching 

Add $30.00(G) per color.

Production Time 

Standard Production Time on most items is 5 to 7 working days. Production time begins when suitable art and complete purchase order reaches factory and credit has been established or payment has been received AND PROOF APPROVED. Normal production time can vary with the product and the season.  Reference each product page for specific production schedules, if not stated Standard Production Time. Please take note of the expected shipping date on the acknowledgment form. Custom orders require factory confirmation.


Intermediate quantities: An order between two catalog quantities will be prorated at the lesser quantity price. Less than minimum: Pencil and/or Pen Orders for less than minimum quantity shown in the catalog will be billed at the minimum price plus $40.00(G) per order. The absolute minimum is one-half the published minimum. Less than minimum exceptions: Create-A-Pencil

Returns or Claims 

No returns or claims accepted for replacement or credit without advance, written authorization from the factory. All requests must be submitted within 30 days of shipment. No returns will be accepted after 60 days of shipping the product.  Photos of defective or rejected products must be submitted before approval can be authorized.  If the product is damaged during shipping, the buyer must make a claim with the shipping provider.



Rush or same-day service availability must be confirmed by the factory before ordering. Standard shipping - every attempt will be made to accommodate orders requested for shipment in less than the normal published delivery time. Same Day Service order and vectorized art must be received at the factory by 9:00 AM Central Time. All rush orders are subject to credit approval. Rush and Same Day Service orders will be charged a $20.00(G) rush fee and be charged first column pricing. Must have vector art with all text converted to outlines. All proofs are waived on Rush orders. Quantity limits apply for all Same Day Service orders.


Sample Policy 

All sample requests must be faxed, e-mailed, or mailed. Factory ships USPS standard by default. If a more expedited method is requested, the requestor will be invoiced or required to provide a UPS shipper number. Random samples are at no charge.


Sharpening Regular Pencils $25.00(G) per M.

Sharpening Jumbo Pencils $40.00(G) per M with a minimum of 1000.

NOTE: Sharpened pencils may become contaminated with graphite dust during shipment especially on light-colored pencils. The factory exercises every precaution in packing and shipping, but cannot be responsible should contamination occur.



The factory makes every effort to meet your requested ship date and method specified on order. However, we are not responsible if the carrier delays delivery.

All prices are F.O.B. 37160 factory. Shipments are sent freight pre-paid unless otherwise specified.
Split shipments: Catalog per M prices covers the initial shipment; add $10.00(G) for each additional release(s).
Drop shipments: No charge for up to 6 drop shipments on pencils & pens. More than 6 drop shipments are $10.00(G) each. The factory uses plain labels. For your convenience, we can use a valid 3rd party UPS billing number for freight charges. There is an accommodation fee of $5.00(G) per order for this service. Drop shipments may increase production time. Shipping addresses must be provided on an Excel spreadsheet.
FedEx Handling Charge: $50.00(G) per order.


Stock Imprint Colors 

See catalog general information for standard colors. Note: Color may imprint differently on the colored barrel. Many stock foil colors are available for hot stamping imprints on round pencils. Pencils and pens may have different stock imprint colors due to different ink formulas. Please see the general information page in the catalog.

Warning for Attitood™ Pencils 

Severe weather conditions may affect the finish of the mood pencils.

The Fine Print 

Imprints shown in the catalog are examples of printing. SHEPENCO® claims no ownership or endorsement by these companies real or fake.



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